Refund policy

How do I return my order?

 You may return your purchase within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Products must be new in and in the original box to qualify for a return authorization. Most of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition our items carry a 30% restocking fee, which will be deducted from your refund should you wish to make a return.

If you refuse an order, it will then fall under our standard return policy, where round trip shipping and 30% restocking fee will be deducted from your refund.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@oashub.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Using our Standard Return Policy:

• Please email us at support@oashub.com and we will give you a Return Authorization (RA) number and a return address.

• All returned products must be in new in the original packaging.

• Return the product using your preferred shipping method to the address you are provided. Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.

• Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling charges. We will issue a credit to the credit card used for the original purchase.


All returned products must be in original condition and packaging. Unfortunately, we cannot take returns of products that have been used, assembled or modified.
 
*Additionally, certain products (Beds, Mattresses, Supplements) cannot be returned because neither we, nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember, it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@oashub.com